FAQs

General FAQs

  • Are you SQF Certified?

    A: Yes; we are SQF Certified Level 2

  • Do you offer factory tours to the public?

    Guittard does not offer any factory tours to the public at this time.

  • What do the percentages on packages of chocolate mean?

    When you see a number such as 64% Cacao on a dark chocolate bar, this means that 64% of what is in that bar comes from the cocoa bean as chocolate liquor and added cocoa butter. The remaining 36% is mainly sugar. The higher the percentage on the package, the more chocolate there is in the product.

  • What are the cacao percentages in Guittard’s milk chocolate and semisweet baking chips?

    The milk chocolate and semisweet baking chips are 30% minimum cacao and 43% minimum cacao respectively.

  • I need help working with chocolate in a particular application. Can you help?

    Yes, we can. Please refer to Ask the Chef if you do not see an answer within our FAQs.

  • What are your sourcing practices?

    Through our direct relationships with cocoa growers all our beans are fairly traded and fully traceable to farms committed to sustainable and fair farming practices. We prohibit human trafficking and slave labor in our operations and our company standards require compliance with applicable laws and regulations. We expect our suppliers to comply with these same company standards, and to monitor their suppliers for compliance with these laws and regulations. If you'd like more information, send us a message and I'd be happy to send along more specifics regarding our supply chain compliance processes. To learn more about our ethical labor practices, read our SB 657 Policy Statement and Disclosure.

Allergens

  • Is an emulsifier, such as soya lecithin, an animal product?

    The emulsifiers in our products are derived from only vegetable sources.

  • Are your chocolates kosher?

    Yes, all of our chocolates are kosher.

  • Are there any additives or preservatives in Guittard chocolates?

    No, pure chocolate needs no additives or preservatives, so we do not use any.

  • Do your chocolate products contain nuts?

    While our facility is peanut-free, almonds are used in some chocolate products made at Guittard. Click here to view our comprehensive statement about the use of almonds at Guittard.

  • Are your chocolates made in a peanut-free environment?

    Yes, Guittard Chocolate Company is peanut-free.

  • Are your chocolate products gluten-free?

    Our products and our processing are gluten free.

  • Are your dark chocolates (i.e. semisweet, bittersweet) dairy-free?

    Although milk is not an added ingredient in our dark chocolates, they are processed on equipment that is also used to process milk chocolate.

Storage

  • What is the shelf-life of your chocolate products?

    The shelf life of chocolates depends on the conditions under which they are stored. The usual shelf life of milk chocolates is nine to twelve months. The shelf life of dark chocolates is generally twelve to eighteen months. For best results, store chocolates in a place that is dry, 68ºF and free of any other odors.

  • What is the proper way to store chocolate?

    Chocolate is best stored at cool room temperatures (60-70°F), well wrapped to keep moisture out, and away from highly scented foods or aromatic products that might be absorbed by the chocolate. Chocolate is a stable product that does not require refrigeration. Ideally, it should not be refrigerated as this will change the appearance of the chocolate. Specifically, the condensation that forms when it is taken from the refrigerator will cause sugar bloom on the chocolate’s surface.

  • What is “bloom” on chocolate, and is it still possible to use the chocolate?

    "Bloom" is cocoa butter from within the chocolate that rises to the surface when the chocolate is exposed to warm temperatures and then cooled. While unappetizing to look at, it is completely safe and will disappear when the chocolate is melted.

Science of Chocolate

  • What do the percentages on packages of chocolate mean?

    When you see a number such as 64% Cacao on a dark chocolate bar, this means that 64% of what is in that bar comes from the cocoa bean as chocolate liquor and added cocoa butter. The remaining 36% is mainly sugar. The higher the percentage on the package, the more chocolate there is in the product.

FAQs